The Rijksmuseum is open to everyone. So naturally we do all we can to make the museum accessible for visitors with disabilities. If you have questions or suggestions for us please mail them to firstname.lastname@example.org. We’d love to hear from you!
Visitors with a walking aid or wheelchair
The entire museum is accessible for wheelchairs or mobility scooters. You can borrow a wheelchair, rollator, pushchair , walking cane or foldable museum stool at the information desk.
A floorplan showing the lifts, seating areas throughout the museum and disabled toilets is also available at the information desk.
Visitors who are blind or partially sighted
Guide dogs on a lead are of course allowed into the museum.
We offer a special guided tour for visitors with a visual impairment so you can touch the objects in the museum. On each first Wednesday of the month there’s a free tour of the exhibition. And on every third Sunday of the month there’s a free tour of the permanent collection. In the holiday periods there are also free tours for families.
There’s a range of audio tours as well which you can download to your smartphone and a podcast series with stories about the exhibitions and collection.
Visitors who are deaf or hard of hearing
We try to make sure that all information, such as the multimedia tours in the Rijksmuseum app, are enhanced with visual text. The app can be downloaded in advance from any location, so you can familiarize yourself with it before your visit. If you have a neckloop such as ComPilot, you can listen to the tours by connecting your hearing aid to your telephone using Bluetooth. The Auditorium is fitted with a hearing loop. Please contact a staff member in the auditorium if you require assistance.
If you’d like take a group tour of the collection in International Sign Language, please book in advance online.
Visitors with sensory sensitivity
The Rijksmuseum can get very busy and crowded, especially the Gallery of Honour. You can keep your visit interesting and calm by choosing a quieter part of the museum. These are marked in green on the floorplan. Or plan your visit outside high season and before 10 in the morning or 3.30 in the afternoon. If you do feel overloaded, then go to the quiet room.
You can download a document to help you prepare your visit and a Fast Lane declaration so that you don’t have to wait in the queue at the entrance.
Another option is to plan your visit on one of the Saturday evenings that the museum is open specially for visitors with sensory sensitivities. And if you prefer to stay home, you can visit the Gallery of Honour online and take your time to see the entire collection.
Visitors with dementia
Every second Tuesday in the month we organize a free themed tour for visitors with dementia and their loved ones. The participants share stories, memories, associations and ideas and breathe life into the objects in the museum. Each tour has a different theme. For comfort and convenience, all participants are given a light folding stool to take on the tour.
If you cannot move through the museum independently, you can bring a companion. This can be entered for free. However, your companion needs a (free) entrance ticket and start time. The start time must be reserved in advance.. Indicate ‘I already have a ticket/voucher' as the ticket option. The ticket can be picked up at the box office.
Lifts on all floors
Assistance dogs allowed
There are adapted toilets for disabled users including a low placed sink.
There is a mobile lift, a bed and a sink in the changing room. Ask for the location at the Information Desk. An employee will show you the way.
Access to the museum
The access road to the Rijksmuseum is open to pedestrians and cyclists only.
There are three locations close to the Rijksmuseum with parking for the disabled.