Accessibility

Visitors with a walking aid, mobility scooter or wheelchair

There are two entrances with stairs and one entrance with an elevator. If you stand with your back to the Museumplein, the entrance with the elevator is on the left. Someone from security will come to you to operate the elevator.

The entire museum is accessible for wheelchairs or mobility scooters. We ask visitors to drive slowly with a mobility scooter or electric wheelchair. The security can ask you to slow down if necessary. The lift in the Philips wing is too small for large mobility scooters. You can get to the exhibition spaces through the 19th century. Ask an employee to show you the way. Walking bikes are also allowed. You can borrow a wheelchair, rollator, pushchair, walking cane or foldable museum stool at the information desk.

A floorplan showing the lifts, seating areas throughout the museum and disabled toilets is also available at the information desk.

Visitors who are blind or partially sighted

Guide dogs on a lead are of course allowed into the museum.

We offer a special guided tour for visitors with a visual impairment so you can touch the objects in the museum. There are also family tours. If you want to tour the museum on your own, we have a range of audio tours as well which you can download for free to your smartphone.

Visitors who are deaf or hard of hearing

If you use a hearing aid with Bluetooth, we recommend that you download the free Rijksmuseum app. Here you will find all audio tours. We try to make sure that all information, such as the multimedia tours in the Rijksmuseum app, are enhanced with visual text. During a guided tour you can use a whisper set, where you hear the tour guide amplified. Ask the tour guide about this.

Visitors with sensory sensitivity

The Rijksmuseum can get very busy and crowded, especially the Gallery of Honour. You can keep your visit interesting and calm by choosing a quieter part of the museum. These are marked in green on the floorplan. Or plan your visit outside high season and before 10 in the morning or 3.30 in the afternoon. If you do feel overloaded, then go to the quiet room.

You can download a document to help you prepare your visit and a Fast Lane declaration so that you don’t have to wait in the queue at the entrance.

Another option is to plan your visit on one of the Saturday evenings that the museum is open specially for visitors with sensory sensitivities also available for families. And if you prefer to stay home, you can visit the Gallery of Honour online and take your time to see the entire collection.

Visitors with dementia

We organize private tours for visitors with dementia and their loved ones. The participants share stories, memories, associations and ideas and breathe life into the objects in the museum. Each tour has a different theme. For comfort and convenience, all participants are given a light folding stool to take on the tour.

Adults or children with special needs

For people with neurological disabilities or mild learning disabilities and who prefer not to join the regular tour, is it possible to book a private tour. You book this tour as a private tour for yourself of for your group. The tour guide will be happy to adapt to the needs of you or your group.

Sunflower keycord

The Sunflower keycord is a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent – and that you may need a helping hand, understanding, or more time. Our colleagues are familiar with the sunflower keycord. If you don't have a keycord, but need one, you can ask for a green-yellow strap at the information desk. Security will then take you into account.

Companion

If you cannot move through the museum independently, you can bring a companion. Your companion can enter for free. However, they need a (free) entrance ticket and start time. The start time must be reserved in advance. Indicate ‘I already have a ticket/voucher' as the ticket option. The ticket can be picked up at the box office.

Rijksmuseum Accessibility without limits

Would you like to know more about why and how the Rijksmuseum works on accessibility, about the journey we have begun on our way to an accessible Rijksmuseum.

Read more here and download the publication Rijksmuseum without limits.

If you have any questions or tips for us, fill in the form here. We'd love to hear from you!