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Ticket info

  • We’re happy to cancel your booking if you are unable to come – it will allow someone else to book in your place. Please contact us via this page.

  • No, it’s unfortunately not possible to reimburse cancelled bookings. What you can do, free of charge, is change the booked date and/or start time. See below for instructions on how to do this. Please check the available dates.

  • Yes, it is possible to change the date and/or start time of a ticket. To do this, please send a post via this page at least 48 hours in advance of your existing booking. Please ensure that your email includes the order number, the email address you used for the booking, and your preferred new date and start time. Within three working days you will receive an email notifying you of whether your preferred new date and start time is available.

  • Unfortunately, we cannot help you in this case.

  • Possibly. Tickets are only available online, so we kindly advise you to check online whether there are still tickets available for the same start time as the tickets you have already purchased. If tickets for the same start time are still available, you are welcome to make an additional booking.

    If no additional tickets are available for your preferred start time, you may wish to change the start time of the tickets you have already purchased. Please see above for information about how to do this.

  • Yes. Tickets are not named, and you may give them to other people.

  • No, a ticket with a start time for visiting the permanent collection does not entitle you to visit the temporary exhibition. You will need to book a separate start time for the temporary exhibition (free of charge). To do this, in step 1 of the booking process please select ‘I already have a ticket/voucher’.

  • Yes. Please note that you should start your visit to the temporary exhibition at your chosen start time, and visit the permanent collection after visiting the temporary exhibition.
    • There’s no need to print your ticket – we’ll scan your ticket from your mobile phone.
    • Don’t forget to bring along your Museum Card, BGL VIP Card, or other applicable passes.