Accessibility

This page offers information about facilities and special provisions for disabled visitors.

The Rijksmuseum welcomes you. Our staff have been specially trained to help all visitors enjoy the museum. If you have any questions while you are here, please contact the information desk. If you have comments or questions before or after you visit, please email access@rijksmuseum.nl.

Getting to the museum

Parking

It is not possible to reach the entrance of the Rijksmuseum by car. The access road is open to pedestrians and cyclists only.

There are several nearby streets on which parking is permitted. They include Johannes Vermeerstraat, Honthorststraat, Pieter de Hoochstraat and Jan Luijkenstraat.

Disabled parking places

  • Johannes Vermeerstraat next to Cobra Café, two disabled parking places
  • Jan Luykenstraat, outside no. 4, two disabled parking places
  • Q-Park Museumplein. Use the entrance at Van Baerlestraat 33b. There are two disabled parking places on Level -1. When leaving the car park, use the exit marked Van Gogh Museum. The Rijksmuseum is approximately 500 metres from this exit.

Free parking

If you have a standardized EU/EEA Parking Permit, you may use almost all street parking bays in Amsterdam free of charge, provided you first obtain a digital pass from the city authority.

Dropping off

The best place to drop off passengers is outside Hobbemastraat 20. This is approximately 200 metres from the museum’s entrance.

Public transport

See the Adress and Route for directions and information about accessibility on public transport.

Unfortunately, the nearby bus stop at Spiegelgracht has not yet been adapted for wheelchair users or visitors with a visual impairment.

Inside the museum

Queues and the Fast Lane Declaration

To limit waiting times on arrival, we advise all visitors to obtain their entrance tickets in advance. You can do so online at https://www.rijksmuseum.nl/en/tickets. Disabled visitors need not wait in line if they have completed the ‘Fast Lane Declaration’. The museum will not ask you to provide any medical information and will not enquire about the exact nature of your disability.

Print out the completed Declaration and bring it with you. Go directly to the head of the queue and show the form to the staff member on duty. You can leave your coat and other belongings at the Cloakroom alongside the Friends Desk on the far right (main entrance hall). Show the Declaration to the cloakroom attendant. If you do not yet have an entrance ticket, go to the priority Ticket Office (Cash Desk 1) and show your Fast Lane Declaration there too.

To prevent misuse of this system, the Rijksmuseum reserves the right to request corroborating evidence of a disability in the form of a document such as the Autipas, Disabled Parking Permit or doctor’s note.

Download Fast Lane Declaration

Entrances

There are four entrances to the Rijksmuseum from the Passage (the arcade that runs under the building), two on each side of the cycle path. Two entrances have stairs and two have a lift (see floorplan). The Passage is a public right of way for cyclists and pedestrians. If you have a wheelchair, rollator, walking stick or pram, security staff will direct you to the lift.

Each staircase has twenty steps, with a landing after the thirteenth step. All stairs and lifts take you to the Atrium.

The Atrium is a public space which is open daily from 9 am until 6 pm. Here you will find the ticket offices, the information desk, the cloakroom, shop, public toilets and the museum Café.

Security staff may ask to inspect the contents of any bags on your arrival. Your cooperation is appreciated.

Peak hours and quiet periods

There are generally fewer people in the museum before 10.30 am and after 3 pm. The quieter months are January and June. The Rijksmuseum is often very busy during the school holidays, other than early in the morning. If you arrive soon after the museum opens at 9 am, we advise you to begin your visit in the Gallery of Honour which is unlikely to be very busy at this time of day.

The Gallery of Honour, the 17th Century Room and the 19th Century room are the most popular visitor attractions and can sometimes be quite crowded at peak hours. Other galleries, including the 18th Century room, the Special Collections, the Asian Pavilion and the 20th Century room, are less busy. The quieter areas are shown in green on the floorplan.

Facilities

Lifts
All floors are served by lifts. All museum exhibits can therefore be enjoyed by wheelchair users and visitors with a rollator. The lifts are shown on the floorplan.

Disabled toilets

The Rijksmuseum has specially adapted toilets for disabled users. They have washbasins placed at a convenient height for wheelchair users. However, please note that the museum does not have changing facilities for adults. The adapted toilets are shown on the floorplan.

Seating

Benches can be found throughout the museum and are marked on the floorplan. If you wish to be able to sit down elsewhere, folding stools are available on loan from the information desk. These stools are very light (1.7 kg) and can easily be carried over the shoulder.

Café

The Café is located just off the Atrium and can be reached by the lift or stairs to the right of the Rijksmuseum Shop. The main café is generally quietest between 9 and 10 am when the museum has just opened. There is a smaller café in the Philips Wing which is open from 11am until 3 pm. This is generally less busy, as is the Coffee Corner on the first floor (alongside the 19th Century - open 10:00–16:30). Unfortunately, the Coffee Corner can only be reached via a staircase.

Companions

Visitors who are unable to move around the museum independently may bring a companion to assist them. The companion may enter the museum free of charge but must obtain a free ticket from the ticket office or the information desk. To prevent misuse, the Rijksmuseum reserves the right to require companions to show a companion pass on request at any time during your visit.

Wheelchair and rollator users

The entire museum is accessible for (electric) wheelchair users and visitors with rollators. All floors are served by lifts.

Wheelchairs and rollators on loan

Wheelchairs and rollators are available on loan for use during your visit. We advise you to make an advance reservation by emailing groepen@rijksmuseum.nl. On arrival, go to the information desk to collect your mobility aid.

Teekenschool

The wheelchair entrance to the Drawing School (https://www.rijksmuseum.nl/en/general-information/building-and-presentation/teekenschool) is at the rear, next to the grey building. A member of staff will operate the wheelchair lift for you. An adapted toilet is available.

Hearing impaired visitors

Hearing loop

The Auditorium Is fitted with a hearing loop. Please contact a member of staff in the auditorium if you require any assistance.

Rijksmuseum app

Several multimedia guided tours are available using the Rijksmuseum app. If you have a neckloop such as ComPilot, you can enjoy the tours by connecting your hearing aid to your telephone using Bluetooth. The app can be downloaded in advance from any location so you have a chance to familiarize yourself with it before your visit.

Sign language tours

A guided tour in International Sign Language is given every third Saturday of the month. Group bookings can be made at other times. More information

The tour is also spoken for the benefit of hearing companions.

Visitors with a visual impairment

Floorplan

Large print floorplans are available on loan from the information desk.

Guide dogs

Guide dogs are welcome in the museum when in harness.

Rijksmuseum app

Various tours are provided by the free Rijksmuseum app which is available for iOS or Android.

Visitors on the autism spectrum

The following tips may help you prepare for your visit: